Terms & refunds
Last updated: 10 November 2026
Orders
You can order and pay online, or send your order on WhatsApp. For custom work we agree the brief and the price with you in writing before any work starts.
Delivery
We deliver the final video as an MP4 file at the agreed resolution and on the agreed date. Rush orders are delivered in roughly half the usual time.
Revisions
Two rounds of revisions are included in every order. Changes to the brief after approval may be quoted separately.
Monthly plans
Monthly plans and channel management renew automatically every 30 days until you cancel. You can cancel at any time from your Whop account or by messaging us; the plan stays active until the end of the period you paid for. Unused videos do not roll over to the next month.
Rights
After full payment you own the final video. Third-party archive media keeps its original licence and is credited.
Digital products and pre-orders
Digital products are delivered after payment. Pre-orders are delivered on launch and can be fully refunded at any time before delivery. Once a file has been delivered it is non-refundable, unless it is faulty; if it is, we fix it or refund you.
Service refunds
If we have not started work, you get a full refund. After work starts, refunds cover the parts not yet delivered.
Prices and payments
Card and online payments are processed securely by Whop and charged in US dollars. Prices shown in other currencies are estimates at today's exchange rate plus a 2% bank fee. Egypt prices apply to Vodafone Cash and InstaPay transfers, which we confirm manually before work or delivery.
Discount codes
Discount codes are one per customer, cannot be combined, and may expire or apply only to certain services.